Frequently Asked Questions

*Pilot Flying J makes no guarantee that fuel can be purchased for the prices listed at any given time. There may be a lag between a price change and the prices posted on this website. Intended Bio Blend: Prices are not guaranteed. Other restrictions and details apply. Blend percentages are intended. We have DEF at the pump in 95% of our locations, for lane count visit store detail page. Tax Exemptions and Restrictions. See our terms and conditions for more information.

Frequently Asked Questions

General

Am I able to get a refund on in-store purchases?

What forms of ID does Pilot Company accept?

Does Pilot Company use or store information after scanning an ID?

Credit & Billing

How do I track expenses and manage my account?

What should I do if I lose my Axle Fuel Card® or detect suspicious activity on my account?

What if I already have an existing truck fueling card?

How can I access truck maintenance and repairs through Pilot?

Is the Axle Fuel Card® secure?

What kind of support will I receive?

Do I need a big fleet to qualify?

How much does the Axle Fuel Card® cost?

Gift Cards

How can I check my gift card balance?

Who do I contact if I have a question or complaint about my gift card?

How do I report a lost or stolen gift card?

Will my gift card ever expire or lose value?

How can I use my Pilot gift card?

The Pilot™ App

I’m at a location, but the app isn’t displaying the lane statuses and it won’t let me start fueling. What should I do?

Why does the app say I’m not inside the store’s perimeter when I’m clearly at a location?

Can I search for locations by food offerings or amenities?

I just fueled and my receipt isn’t in my Wallet. Where is it?

What if I need to make additional purchases inside the store during mobile fueling?

How do I earn loyalty points for mobile fueling transactions?

How do I access mobile fueling when I’m not at a Pilot location?

The app is asking me for my card type but I don’t see it listed. Which card type should I select?

What kind of card(s) can I add to my Wallet?

How do I add a card to my Wallet?

Prime Parking

Where can I find copies of my Prime Parking receipts?

What if I stay in the space past my reservation check out time?

What do I do if my reserved parking space is not available when I arrive at the location?

How do I cancel my reservation?

How far in advance can I reserve a parking space?

My truck is too big for a single parking space, can I still reserve a Prime Parking space?

Can I drop a trailer in my reserved spot and come back for it?

Why is a Pilot account needed to reserve a Prime Parking™ space?

If I’m unable to use a Prime Parking space that I’ve reserved, can I get a refund?

Rewards

What do I need to do to register my Loyalty card?

What are the most important things to know about loyalty points?

Showers

How do I earn free shower credits?

What is Shower Power®?

How much do showers cost and how do I reserve one?

How can I redeem shower credits?