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Frequently Asked Questions
All Topics
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General
Where can I leave feedback about a Pilot store or the app?
How do I find Pilot stores and the amenities they offer like truck parking, shower reservations, CAT scales, food options, and more?
Do Pilot stores offer free WiFi?
What forms of ID does Pilot accept in-stores?
Does Pilot Company use or store information after scanning an ID?
Am I able to get a refund on in-store purchases?
Where can I see my transaction history and receipts?
Account Management
How do I change my Pilot account password?
How many payment cards can I store in the Pilot app wallet?
How do I reset my app’s wallet code?
Credit & Billing
Does Pilot offer credit options for fleets?
How do I track expenses and manage my account?
Are there any fees associated with the Axle Fuel Card®?
Who do I contact if I need support with my Fuel Card?
How does the Axle Fuel Card® keep my account safe?
Gift Cards
Where can I purchase Pilot gift cards?
Who do I contact with any questions or concerns about my gift card?
How do I report a lost or stolen gift card?
Do Pilot gift cards ever expire or lose value?
Are there any limitations to purchases made with a gift card?
How do I purchase bulk gift cards?
How can I check my gift card balance?
Mobile Fueling
What is mobile fueling and how does it work?
Do I still get rewards when I use mobile fueling?
Mobile Ordering
How do I order food and other items ahead of time?
What do I do if there are items missing from my order?
What happens if an item I ordered is unavailable?
Do I need a Pilot account to order food and other items?
Something wasn’t quite right with my order, what should I do?
Where do I find nutritional facts and allergen information?
The Pilot App
Why does the app not recognize that I’m at a specific Pilot store?
Prime Parking
How do I reserve a parking space?
How do I cancel a parking reservation? Will I get a refund?
How far in advance can I reserve a parking space?
Who do I contact if I need accommodations for parking?
If I reserve truck parking, can I use my space to drop a trailer?
Rewards
Do I need a physical Pilot rewards card?
How do I add my old physical rewards card to my app? Will I keep the rewards I already have?
Do offers and rewards work at all Pilot locations?
How can I claim any missing reward points from a fueling transaction or app challenge?
What can reward points be used to purchase?
What is Push For Points and how does the program work?
Showers
How do I reserve a shower?
What's the difference between earning shower credits and Shower Power®?
Can I still earn and use shower credits if I have Shower Power®?
Do shower credits expire?
Can I track my place in line for a shower without waiting in the store?
Do I need credits or Shower Power® to shower at Pilot?
