Frequently Asked Questions

^1*Pilot Flying J makes no guarantee that fuel can be purchased for the prices listed at any given time. There may be a lag between a price change and the prices posted on this website. Intended Bio Blend: Prices are not guaranteed. Other restrictions and details apply. Blend percentages are intended. We have DEF at the pump in 95% of our locations, for lane count visit store detail page. Tax Exemptions and Restrictions. See our terms and conditions for more information.

Frequently Asked Questions

General

What forms of ID does Pilot Company accept?

Am I able to get a refund on in-store purchases?

Does Pilot Company use or store information after scanning an ID?

Showers

How do I earn free shower credits?

What is Shower Power®?

How much do showers cost and how do I reserve one?

How can I redeem shower credits?

Prime Parking

Where can I find copies of my Prime Parking receipts?

What if I stay in the space past my reservation check out time?

What do I do if my reserved parking space is not available when I arrive at the location?

How do I cancel my reservation?

How far in advance can I reserve a parking space?

My truck is too big for a single parking space, can I still reserve a Prime Parking space?

Can I drop a trailer in my reserved spot and come back for it?

Why is a Pilot account needed to reserve a Prime Parking space?

If I’m unable to use a Prime Parking space that I’ve reserved, can I get a refund?

Gift Cards

How can I check my gift card balance?

Who do I contact if I have a question or complaint about my gift card?

How do I report a lost or stolen gift card?

Will my gift card ever expire or lose value?

How can I use my Pilot gift card?

Credit & Billing

How do I track expenses and manage my account?

What should I do if I lose my Axle Fuel Card® or detect suspicious activity on my account?

What if I already have an existing truck fueling card?

How can I access truck maintenance and repairs through Pilot?

Is the Axle Fuel Card® secure?

What kind of support will I receive?

Do I need a big fleet to qualify?

How much does the Axle Fuel Card® cost?

The Pilot App

I’m at a location, but the app isn’t displaying the lane statuses and it won’t let me start fueling. What should I do?

Why does the app say I’m not inside the store’s perimeter when I’m clearly at a location?

Can I search for locations by food offerings or amenities?

I just fueled and my receipt isn’t in my Wallet. Where is it?

What if I need to make additional purchases inside the store during mobile fueling?

How do I earn loyalty points for mobile fueling transactions?

How do I access mobile fueling when I’m not at a Pilot location?

The app is asking me for my card type but I don’t see it listed. Which card type should I select?

What kind of card(s) can I add to my Wallet?

How do I add a card to my Wallet?